Etiquette  
The spa is a retreat for your body, mind, and soul. In consideration of other guests, we request that noise levels are kept to a minimum and that cellular phones are kept on silent for the duration of your spa visit. Children are not allowed in the spa unless they are having a treatment and accompanied by an adult.  

Reservations
Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment.  

Arrival  
Please arrive 10 minutes prior to your scheduled appointment. 

Valuables  
We recommend that no jewelry be worn to the spa. The management and staff cannot accept any responsibility for the loss of money or valuables of any kind brought into the spa. 

Refund Policy  
All treatments, packages and any products bought are non-refundable.  

Payment  
We accept cash and all major credit cards. All prices quoted are in Rand and are subject to change without prior notice.  

Group bookings  
All group bookings (3 people or more) require a 50% deposit.

Cancellation policy  
Any cancellation with less than 4 hours’ notice will incur a 50% cancellation fee. 

Gift vouchers are available to purchase